TSC Return Information and Terms

Returns

Please inspect your order upon receipt. Alteration (printing, dying, washing, embroidering, etc.) or use by you or your agent, subcontractor, or designer will constitute acceptance by you of the order and condition of the goods. TSC Apparel will not reimburse for any decoration costs on defective or mis-shipped goods. Returns of washed, decorated, otherwise altered, or closeout merchandise will not be accepted.

To request a claim for shortages, damages etc:

  • Obtain a Return Authorization number (RA) from our Customer Care team within 72 hours from the invoice date. The goods must be returned to our warehouse within 14 business days to receive a credit.
  • Inform our Customer Care team if a replacement order is needed. All replacement orders must be prepaid based on the original payment type (credit card, terms, etc.). You will receive a credit once the original order is returned to our warehouse.
Warehouse address:
8586 Trade Center Dr #100 West Chester Township, OH 45011

To request a claim for returns due to cancellations etc:

  • Obtain a Return Authorization number (RA) from our Customer Care team within 14 business days from the invoice date. No returns will be accepted after the 14 business days. The goods must be returned to our warehouse within 14 business days from the RA issue date in order to receive credit.

Return Authorization numbers are voided if the merchandise is not received within 14 business days of issue. Non-defective, unclaimed, undeliverable, refused, changed or cancelled ordered are charged a 20% restocking fee, plus freight. Non-stocked or special ordered merchandise cannot be returned.

Discontinued, closeouts, and mill direct samples cannot be returned.

Returns can be phoned to customer care at: 800.289.5400 option 3, Monday - Friday 8am-8:30pm Eastern, or by emailing our Customer Care Team at [email protected] Monday - Friday 8am-8:30pm Eastern Standard Time.

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