TSC Return Information and Terms
Please inspect your order upon receipt. Alteration (printing, dying, washing, embroidering, etc.) or use by you or your agent, subcontractor, or designer will constitute acceptance by you of the order and condition of the goods. TSC Apparel will not reimburse for any decoration costs on defective or mis-shipped goods. Returns of washed, decorated, otherwise altered, or closeout merchandise will not be accepted.
To request a claim for shortages, damages etc:
- Obtain a return authorization number (RA) from our Customer Care team within 72 hours of receipt of merchandise. The goods must be returned back to our warehouse within 14 days to receive a credit.
To request a claim for returns due to cancellations etc:
- Obtain a return authorization number (RA) from our Customer Care team within 14 days of receipt of merchandise. Claims for returns will not be accepted after 14 days. The goods must be returned back to our warehouse within 14 days from the RA issue date in order to receive credit.
Discontinued, closeouts, and mill direct samples cannot be returned.
Return Authorization numbers are voided if the merchandise is not received within 14 days of issue. Non-defective, unclaimed, undeliverable, refused, changed or cancelled ordered are charged a 20% restocking fee, plus freight. Non-stocked or special ordered merchandise cannot be returned.
Returns can be phoned to customer care at: 800.289.5400 option 3, Monday - Friday 8am-8:30pm Eastern.