TSC General Information and Terms
Orders can be placed 24 hours/day at: www.tscapparel.com
Orders can be faxed to: 800.248.1069
Orders can be phones to customer care at: 800.289.5400 Monday - Friday 8am-8:30pm EST
When ordering please have the following available: • Customer number
• Company name
• Shipping address
• Shipping method
• Purchase order number
• Method of payment
To protect our customers, TSC Apparel sells only to members of the wholesale apparel and promotional products industries
Drop shipments must be net, credit card, or prepaid. When goods are shipped to 3rd parties, it is the customer's responsibility to inform the 3rd party of the exact goods to be received. Goods must be inspected and verified for accuracy before decoration. TSC will not be held responsible for discrepancies on orders shipped to an address other than the invoiced account or for the decorated or washed garments. Any items that go on backorder will not be invoiced until those goods ship. Invoicing might be delayed since it is shipping from a 3rd party. For a list of all mill guidelines click here.
Order pickup times vary depending on when the order was placed. For a full list of all pickup times at each location please click here. Please allow a minimum of two hours before picking up your order. Pickup orders can only be held for 72 hours. Orders not picked up in that time period may be cancelled and subject to a 20% restocking fee. Pickup orders processed for shipment at non TSC locations must be pre-paid net terms or credit cards - no COD.
|Order changes and cancellations
Orders, once entered into our system, cannot be changed. Similarly, we cannot add to orders already entered; a new order is required. Cancelled orders may be subject to a 20% restocking fee.
Please inspect your order upon receipt. Alteration (printing, dying, washing, embroidering, etc.) or use by you or your agent, subcontractor, or designer will constitute acceptance by you of the order and condition of the goods. TSC Apparel will not reimburse for any decoration costs on defective or mis-shipped goods. Returns of washed, decorated, otherwise altered, or closeout merchandise will not be accepted.
To request a claim for shortages, damages etc:
1. Obtain a return authorization number (RA) from our Customer Care team within 72 hours of receipt of merchandise. The goods must be returned back to our warehouse within 14 days to receive a credit.
To request a claim for returns due to cancellations etc:
2. Obtain a return authorization number (RA) from our Customer Care team within 14 days of receipt of merchandise. Claims for returns will not be accepted after 14 days. The goods must be returned back to our warehouse within 14 days from the RA issue date in order to receive credit.
Discontinued, closeouts, and mill direct samples cannot be returned.
Return Authorization numbers are voided if the merchandise is not received within 14 days of issue. Non-defective, unclaimed, undeliverable, refused, changed or cancelled ordered are charged a 20% restocking fee, plus freight. Non-stocked or special ordered merchandise cannot be returned.
• Availability- All items may not be available at all locations.
• Colors- Effort is made to match the printed colors as close as possible to actual fabric colors. However, TSC makes no guarantee of color accuracy either in print or on the website.
• Washed & Garment Dye Products- Shade and pattern variations are inherent in washed products like denim shirts and garment dyed products. This is normal and should be expected. We recommend washing any garment dyed products before wearing. Do not dry clean.
• Heathers- Heather Grey and colors with a heathered look will have 1-11% of fibers other than cotton to achieve the heather appearance even when the style is listed as 100% cotton.
• All information provided by suppliers is believed to be accurate at time of printing. However, TSC Apparel makes no warranties with regard to any information provided in the price list, catalog, or web.
• TSC Apparel reserves the right to change any policy or term above without prior notice.
• American Apparel Terms can be found here